Imagine having a personal team of SME Corporate Travel Experts, each focused on making your business trips more efficient, cost-effective, and enjoyable. At Corporate Traveller, we make that a reality.
By adding a personal touch, our dedicated business travel experts work hard to ensure every journey of yours is as pleasurable as it is productive.
From operations, sales and account management, get ready to meet the faces that make your business travel effortless and exciting.
Angie Forsyth
General Manager - New Zealand
Can you share a memorable work achievement in travel management that highlights your passion for providing excellent service to customers?
What I love most about leading Corporate Traveller is the passion our team has for making travel booking faster and simpler while adding real value. We’re all about building strong partnerships with our customers, and it shows with our 94% customer retention rate and a CSAT score of 4.7 out of 5! There’s nothing more rewarding as a leader than watching my team shine and truly make a difference for our customers.
What year did you start with Flight Centre?
2002. Over the years, I’ve had the chance to work in various roles and departments, starting as a newbie retail consultant in 2002 and now leading Corporate Traveller as the General Manager. At Flight Centre Travel Group, we call this "Brightness of Future" because we always promote from within. That’s why our team’s average tenure is over 12 years. When you’re with Corporate Traveller, you’re working with real travel experts who know their stuff!
What is your best travel tip or hack?
Make sure to get some sleep and stay hydrated on the plane, especially for long-haul flights. It helps you arrive feeling fresh and ready to tackle the new time zone. And don’t forget—using a travel management company is a game-changer. There’s nothing like having top-notch experts available 24/7 to handle any surprises and get you where you need to go with peace of mind.
Aisling Nevin
National Sales Leader
Can you share a memorable work achievement in travel management that highlights your passion for providing excellent service to customers?
One of my standout moments was helping a future customer during COVID. The Managing Director’s sister was stuck in the USA because of the travel restrictions. We worked non-stop to get her home safely, and she made it just a day before the lockdown. That future customer turned into one of our valuable clients! Over the years, I’ve loved working with so many customers, and my biggest joy is setting them up for success. From the first meeting to go live, it’s all about exploring what we can achieve together to make their travel plans easier and get the most value out of their travel program.
What year did you start with Flight Centre?
2010
What is your best travel tip or hack?
Pack light and take electrolytes before, during, and after your flight if you want to hit the ground running!
Lisa Hooper
Customer Experience Leader
Can you share a memorable work achievement in travel management that highlights your passion for providing excellent service to customers?
A recent highlight for me was teaming up with our fantastic operations team to impress a long-time customer who was considering other options as their contract was ending. We knew it was key to show them how much they mean to us, so I stepped up to lead the effort. We worked together to show our commitment and remind them why we’re their top choice (we were successful)!
What year did you start with Flight Centre?
1999
What is your best travel tip or hack?
For a fun travel tip, try picking up a few basic phrases in the local language of your destination! It makes interactions with locals more enjoyable and might even lead to cool recommendations or experiences you wouldn’t have found otherwise. Plus, it’s a great ice breaker!
Matt Neiderer
Head of Customer Success
Can you share a memorable work achievement in travel management that highlights your passion for providing excellent service to customers?
One of my favourite moments was when I had a customer who booked a month-long trip to Europe. I knew they’d be coming home to an empty house and arriving super early in the morning, so I decided to leave some fresh milk, bread, and a welcome home note in their mailbox. It was just a little something to make sure they had the basics for a cup of tea and breakfast when they got back. It was a small gesture, but it really resonated with them. It’s those personal touches that make me love what I do.
What year did you start with Flight Centre?
2013
What is your best travel tip or hack?
Definitely use local guides. Some of the coolest experiences I’ve had were on local food tours or city walks. They show you spots you’d probably never find on your own and really help you get a better vibe for the place. Plus, it’s just way more fun than sticking to the usual touristy stuff.
Carolyn Richards
Travel Manager - Team Leader
Can you share a memorable work achievement in travel management that highlights your passion for providing excellent service to customers?
A group of 15 travellers from Milan got stuck at the airport after recent floods caused a lot of chaos. With long queues and no clear communication, they reached out to me for help. The company’s Managing Director got in touch, so I quickly booked them seats on a flight from Dubai to Auckland the next day, just in case their original flight got delayed or cancelled. I also arranged overnight accommodation near Dubai Airport just in case.
Their flight ended up being delayed by nine hours, making them miss their connecting flight in Dubai. Luckily, because I had already secured their seats for the next day, they could stay at a hotel in Dubai and still catch their flight home, even though it had sold out. They were really grateful for the support and effort I put in to sort things out for them.
What year did you start with Flight Centre?
1999
What is your best travel tip or hack?
My leg hammock is a total game-changer in economy class. It’s a simple add-on that makes a huge difference in comfort on long flights.
Tony Wilson
Travel Manager - Team Leader
Can you share a memorable work achievement in travel management that highlights your passion for providing excellent service to customers?
One of my most memorable work achievements happened during a customer’s family emergency that required immediate travel to Europe. The situation was urgent and incredibly stressful for the customer, so I knew I had to step up and make it as smooth as possible for them.
I quickly rebooked their flights for the very next morning, which was no small feat given the short notice. But I made sure the whole family could travel together, which gave them the comfort and support they needed. To make things even easier, I arranged a direct transfer from the airport to the hospital, so they could focus on being with their loved one instead of worrying about transportation. I handled every little detail, from customs forms to seating arrangements, so the family could concentrate solely on what truly mattered.
What year did you start with Flight Centre?
2009
What is your best travel tip or hack?
Download as many travel apps as you can. When I was in London, I grabbed the "TfL Go" app, and it was a game-changer for getting around on the Underground. It gave real-time updates on arrivals, delays, and more. Super handy!
Sheree Drinkrow
Business Development Manager
Can you share a memorable work achievement in travel management that highlights your passion for providing excellent service to customers?
One of my favourite memories is from a few years ago when paper tickets were still a thing. A lovely young couple, who were about to embark on a round-the-world trip, forgot to pick up their tickets from our office. They only realised it when they were at Heathrow Airport checking in.
I quickly ran home, grabbed my car, and braved the awful traffic around the M25 to get to the airport. I kept them updated by phone the whole way. In the end, I made it just two minutes before check-in closed, and they went on to have the most amazing adventure of their lives. Fast forward 20 years, and they now have two beautiful teenagers and live in Australia. It’s great to think back on how a little bit of extra effort helped them kick off such an incredible journey.
What year did you start with Flight Centre?
2000
What is your best travel tip or hack?
Only take carry-on! You’d be surprised at how much you can fit in there if you pack smart. Nobody’s going to judge you for not having a full wardrobe—what matters is enjoying the freedom of not dragging a suitcase around. It makes traveling way easier and more fun!
Leigh-Anne Van Staden
Travel Manager - Team Leader
Can you share a memorable work achievement in travel management that highlights your passion for providing excellent service to customers?
One of my corporate clients had planned a special trip to Queenstown with his wife over Auckland Anniversary weekend in 2023, but their plans got thrown off by the Auckland flooding, which led to their flight being cancelled. With crazy long wait times making it impossible to get through to the airline, my client reached out to our after-hours team for help.
Knowing how important the trip was, I quickly took action, personally called my client to reassure him, and let him know I was on it. While I couldn’t change the original booking, I went the extra mile by setting up a new trip for them and negotiating a full refund for the cancelled flight with Air New Zealand. My client was super relieved and impressed with how smoothly it all got handled, turning what could have been a travel disaster into a positive experience.
What year did you start with Flight Centre?
2011
What is your best travel tip or hack?
Before you embark on your trip, make sure to download local maps on Google Maps. This will allow you to access directions even when you're offline or want to save on mobile data.
Therese McInally
Travel Manager - Assistant Team Leader
Can you share a memorable work achievement in travel management that highlights your passion for providing excellent service to customers?
Recently, I had a traveller heading to the USA who faced a series of challenges. Her flight was cancelled on the way over, and then again on the return trip, so I had to handle two changes for her. To top it off, I got a call from her in tears because she needed to get home quickly for an emergency.
I jumped into action and got her on the next available flight, helping her get home as fast as possible. Despite the tough situation with all the changes and her urgent need, I’m really glad I was just an email or call away to assist her.
What year did you start with Flight Centre?
2011
What is your best travel tip or hack?
Keep all your trip info in one spot for easy access. For example, you could use a travel app or a folder in your email for flight details, hotel reservations, and activity bookings. That way, you’ll have everything you need right at your fingertips and won’t have to scramble for details.
Michelle Styles
Business Development Manager
Can you share a memorable work achievement in travel management that highlights your passion for providing excellent service to customers?
A couple of the most memorable moments in my travel management career were navigating the chaos during the Christchurch earthquakes and the COVID-19 lockdowns. Both were incredibly tough times, but they really highlighted how important my role was in keeping customers safe and getting them where they needed to be. During the Christchurch earthquakes, I was all in, coordinating emergency travel plans and making sure our clients could still reach their destinations despite all the uncertainty. Then, during the COVID-19 lockdowns, I had to quickly adapt to constantly changing travel restrictions, helping clients with cancellations, rebookings, and finding new routes.
These experiences deepened my passion for delivering excellent service and showed me just how much of an impact good travel management can have on people’s lives. After all that, I made the move to a Business Development Manager role at Corporate Traveller, where I get to use everything I’ve learnt to build strong relationships with clients, understand what they need, and provide customised travel solutions.
What year did you start with Flight Centre?
2010
What is your best travel tip or hack?
Snap a quick photo of the area or floor where you parked in the airport parking lot. There’s nothing worse than getting off a long flight and having no idea where your car is!
Aroha Walker Nelson
Travel Manager - Assistant Team Leader
Can you share a memorable work achievement in travel management that highlights your passion for providing excellent service to customers?
For a major hydro and drainage customer with nationwide projects, last-minute travel is part of the job. When their schedule changes and cancellation fees started piling up, I knew we needed to make a change. That’s when Corporate Traveller stepped in.
I built strong relationships with motels to secure priority bookings and better rates, which cut down on costs and stress. Our online booking tool was a total game-changer, putting control back in our customers’ hands and saving them both time and money. I focus on delivering personalised service and smart solutions every day to make every trip as smooth as possible.
By partnering strategically and staying proactive, I’ve been able to reduce costs and enhance the travel experience significantly. I’ve turned travel from a major hassle into a seamless part of their operations, so they can focus on what they do best.
What year did you start with Flight Centre?
2014
What is your best travel tip or hack?
Use a travel management company 😉
Amy Steyn
Account Manager
Can you share a memorable work achievement in travel management that highlights your passion for providing excellent service to customers?
We recently brought on a new client who had a rough time with their previous provider. At first, they were pretty hesitant, not wanting a repeat of their bad experience. So, I made it a point to stay in close contact and really hone in on the issues they'd had before—things like poor communication, slow response times, and no one owning up to mistakes. I kept checking in, asking what was working for them and what wasn’t.
Three months in, at our first review, the results were exactly what I’d hoped for. They couldn’t stop raving about the service. They even said the difference between us and their old provider was like “chalk and cheese.”
“I’m really impressed with the agility and sheer efficiency of the teamwork. It’s so comforting to know that when ‘disaster strikes,’ help is literally just a phone call away. So, well done everyone—we’re very happy customers 😊.”
Now, when I call or visit, the vibe is completely different from those first few meetings when they were holding back and a bit standoffish. It’s turned into a great partnership.
What year did you start with Flight Centre?
2010
What is your best travel tip or hack?
Stay hydrated! It’s super important while travelling, so I always carry a water bottle with me. It keeps me refreshed and ready to go!
Jade Pullen
Travel Manager - Team Leader
Can you share a memorable work achievement in travel management that highlights your passion for providing excellent service to customers?
One of our clients, an athlete with a prosthetic limb, was flying to Japan and needed to bring along two limbs—one for training and one for competing. When they checked the airline’s website for info on how to bring these onboard or check them in, there wasn’t anything clear. The details were either super vague or just not there at all.
We decided to look into it ourselves and found the airline’s website pretty confusing. So, we reached out to our contact at the airline to get the real scoop on travelling with assistive devices. Thanks to that, the airline updated their website to make things clearer for travellers with similar needs. They also threw in free excess baggage so our client could bring both limbs onboard without any extra stress.
What year did you start with Flight Centre?
2013
What is your best travel tip or hack?
Always toss a change of clothes and your toothbrush in your carry-on. If your luggage gets delayed, you’ll have the basics to get by. It’s a lifesaver!
Mandy Bester
Travel Manager - Assistant Team Leader
Can you share a memorable work achievement in travel management that highlights your passion for providing excellent service to customers?
In January, I had a customer facing a total travel nightmare—six travellers heading to a Las Vegas conference had their flights cancelled at the last minute. It was a crazy busy Friday, and the new dates the airline offered just wouldn’t work.
I knew I had to step up, so I dove right in. I worked non-stop to secure new seats on alternative flights, even though it was one of the busiest travel times of the year. I stayed late, negotiating directly with the airline to make sure everything was confirmed. Thanks to my efforts, my client avoided those long hold times and all that extra stress.
In the end, I turned what could have been a chaotic situation into a smooth journey. Even the airline admitted that without my help, all six travellers might not have gotten flights.
What year did you start with Flight Centre?
2013
What is your best travel tip or hack?
Rolling your clothes when packing saves a tonne of space, and don’t forget to pack a universal plug adaptor—it’s a lifesaver!
Juliette Spasic
Sales Development Representative
Can you share a memorable work achievement in travel management that highlights your passion for providing excellent service to customers?
After some initial learning and getting to know the incredible team at Corporate Traveller, I began booking meetings with potential clients who were genuinely interested in how we could help streamline their travel programs.
One particular moment that stands out was helping a client understand the full value of what Corporate Traveller offers. They were exploring options, and I was able to guide them through how our services could make a real difference in their business. It felt great to see them excited about the possibilities and to know that I was making an impact early in my career. That experience solidified my passion for providing excellent service and ensuring that every customer feels supported and valued.
What year did you start with Flight Centre?
2024
What is your best travel tip or hack?
Always bring a good neck pillow for the flight!
Karishma Nayak
Customer Success Manager
Can you share a memorable work achievement in travel management that highlights your passion for providing excellent service to customers?
As a new Account Manager at Corporate Traveller, I’m really excited about the opportunities to build strong relationships with our clients and help them streamline their travel programs. I’m looking forward to diving deep into understanding their unique needs and finding creative solutions to enhance their travel experiences. The chance to make a positive impact and provide exceptional service is what truly drives me, and I’m eager to grow in this role and contribute to our clients' success!
What year did you start with Flight Centre?
2024
What is your best travel tip or hack?
Pack light and always keep some zip lock bags handy for emergencies!