Corporate Traveller's Customer Service Playbook

How we go above and beyond for our customers.

Let us show you how business travel management is effortless with next level service.

Whether you’re a SME managing travel on your own or with another travel management company, if you’re wondering how to save time and money and make travel management easier for all employees, we have the best playbook to achieve this.

The right level of service maximises traveller time and business resources!

Travelling for business is an investment for your organisation, regardless of its size. It takes time, money and enormous effort to send your people around the world. Your corporate travel program must provide a seamless experience for travellers and travel managers, while also managing costs and delivering value to your business.

What are the key ingredients that go into developing successful business travel programs?

Accuracy: Having systems and tools in place to minimise errors and provide visibility into the overall program.
Responsiveness: Being able to quickly and effectively respond to traveller needs, both before and during their trip.
Personalisation: Tailoring the program to meet the specific needs and culture of the company, as well as the individual needs of each traveller.
Empathy: Understanding the challenges and concerns of travellers, and designing the program to minimise these.
Efficiency: Having clear and efficient processes in place for booking, managing, and tracking travel.
Optimisation: Continuously reviewing and improving the program to ensure that it is meeting the needs of the company and its travellers.
Structure: Having a well-defined and organised program with clear roles and responsibilities.

When all of these ingredients are present, business travel programs can run smoothly and effectively. This can lead to a number of benefits for the company, including reduced costs, increased employee satisfaction, and improved business performance.

The power of partnerships: How SME businesses can leverage external expertise to provide the rocket fuel for business growth.

When it comes to business growth, you'd be hard-pressed to find anyone who would argue that expert knowledge doesn't matter. So how are companies approaching professional services in a post-pandemic world?

Download the report to learn:

Are companies bringing expertise in-house or or partnering with experts
What are the current trends?
Making sense of your choices
A whole lot more!

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What’s the Corporate Traveller difference?

In a sea of travel management companies, you might wonder what makes us different. The one key difference is our approach to service. We want every experience, every interaction, every trip to feel simple, worry-free, effortless. Here’s how we do it:

The most knowledgeable corporate travel consultants in the industry!

Many of our travel managers or travel consultants have decades of experience under their belts, which means they understand the ins and outs of the industry. They take the time to know who you are and what you like so that they can provide you with exactly what you need. This expertise comes in particularly handy when something unforeseen pops up, like a delayed flight, and they’ll put their travel magic into play to take the stress off of you.

Meet the Corporate Traveller team that makes business travel effortless!

A great travel management company is made up of an amazing team of people. From the dedicated travel managers to customer success managers, after-hours support to our tech teams and everyone in between. Corporate Traveller customers get the best of the best!

A perfect combination of people, policy and tech to support travellers

The word ‘upgrade’ usually sounds like “more expensive” doesn’t it? At Corporate Traveller, we hold ourselves to a different standard of service, where it feels like an upgrade to alternative solutions. We strive to provide an experience that feels effortless because everything works together seamlessly.

Our service is not weighed down by heavy or hidden costs and we’re totally committed to providing you next level service without straining your bottom-line!

Looking for the best experience for your your travellers? Look no futher than Corporate Traveller!

4 ways to level up the travel experience for employees

Business travel should maximise your travellers' time and be an effortless experience. Read 4 basic principles of how to ensure ease and enjoyment for your travellers on every trip. After all, when your travellers arrive fresh and ready, your business thrives!

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A set formula for service to help SMEs succeed

Your work is important, and we want to take the pressure off so you can keep focused on that. Effortless travel allows you to put your energy into your own success, rather than worrying about the tiny details behind business trips. We help over 15,000 organisations globally and we’re confident we know what support you need to thrive.

Whether you’re doing it yourself or working with a TMC that isn’t quite hitting the mark, we know there’s a better way. We believe there are six R’s to effortless business travel and when you get each of them right, you can’t help but win!

The six Rs of effortless business travel

When you’re looking into possible business travel companies to partner with, there are six important factors to consider to ensure an effortless business travel program. Readiness, Reach, Responsiveness, Resourcefulness, Relevance, Relatability. Let’s explore.

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Stress-free management for travel bookers - we can't stress this enough!

Your life is already busy so why make it more complicated? If you don’t have the time and space to anticipate issues before they arise and handle them at all hours of the day, you need proactive support that does. We can all agree, the priority is keeping your people safe and happy.

When you work with us, we’ll team you up with a dedicated travel consultant, a customer success manager, and an army of people behind the scenes to step in and support when needed. With travel this effortless, you can actually have the time and space to exhale.

10 business travel questions that are asked the most – a cheat sheet for travel bookers!

You probably hear the same questions on loop when you’re managing your company’s travel. Bookmark this cheat sheet for quick and easy answers to help your travellers (and some you wish you could give!)

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The power of personalised service!

Personalised service begins when there is a real human to human connection, and the people providing that service really care about the customer’s experience. They are committed to giving their all in every interaction and will all but move mountains to get the job done.

The modern world allows for plenty of online booking platforms and self-service options, but the value of personalised corporate travel management can’t be overlooked. Although travel technology has no doubt made travel arrangements more accessible, the human touch offered by a real-life person who knows who you are and what you like, is irreplaceable. When you have complex itineraries, last-minute changes, or need to ensure specific preferences and requirements are met, it’s especially important to have someone to call.

Benefits of personalised corporate travel management:

Human touch: Humans can provide a level of care and attention that algorithms and automated systems simply cannot replicate. They can listen and comprehend your needs, and offer personalised recommendations.
Tailored service: Dedicated travel experts take the time to understand the unique needs and preferences of each business and traveller, so that every aspect of the travel program is tailored to their specific requirements.
Full support: From the onboarding process, to booking, on-trip support, 24/7 emergency assistance, and regular reporting and analysis, personalised corporate travel management covers all the bases.

Personalised corporate travel management can help businesses save time and money, reduce stress for travellers, and improve the overall travel experience.

Our corporate travel platform savi in action

People or technology?
Choose both.

We love our people, and we think they are the best in the business. But we also know that some people want to book and manage their travel online. That's why we created Your.CT, a self-service booking tool that is incredibly simple to use. And you should see the features within Savi for Travel Bookers!

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With Your.CT, you can access hundreds of airlines, hotels, and car hire companies in just minutes. We even have options for remote locations and regional airlines.
Your.CT also keeps track of your traveller preferences and delivers options that you will love. It also flags anything outside of your company's travel policy. So you can be sure that you are always getting the best deals on travel, and that you are staying within your company's guidelines.
The Your.CT platform is a one-stop shop for all of your travel needs. You can search, compare, book, and track your trip in one place. You can also view up-to-date flight information, hotel and car hire details, and more.

So whether you prefer to book your travel with a human or with technology, we have you covered. With Your.CT, you can get the best of both worlds.

And don't miss out on investigating Corporate Traveller's Savi online booking tool features for travel bookers, including:

Savi Select: This feature allows travel bookers to create multiple options for a single trip via a shortlist, which the traveller can then accept or reject. This reduces back-and-forth communication between bookers and travellers, and helps to expedite the booking process.
Savi Credits: This feature ensures that travel bookers will never miss out on credits on hold. Savi releases air credits according to the traveller's frequency of travel, value of the credit, and expiry date.
Savi Insights: This feature provides travel bookers with real-time insights into their company's travel spend and activity. This data can be used to identify trends, make informed decisions, and negotiate better rates with suppliers.
Savi Connect: This feature allows travel bookers to integrate Savi with their company's existing travel management systems. This makes it easier for bookers to manage their company's travel program, and it helps to ensure that all travel data is in one place.

Overall, Corporate Traveller's Savi online booking tool is a powerful and versatile tool that can help travel bookers to save time and money, and to improve the overall travel experience for their travellers.

Book a demo