An update from Corporate Traveller on Rex

An update from Corporate Traveller on Rex

In what is a sad moment for Australian aviation, late last night Regional Express (Rex) announced it was entering voluntary administration, following a trading halt from Monday 29 July.

It has subsequently grounded its Boeing 737 fleet, leading to the cancellation of flights between major airports, including between Sydney, Melbourne, Brisbane, Perth, Canberra, Adelaide, Cairns, Gold Coast. The cancellation of 737 flights on trunk routes is effective immediately from 31 July 2024.

Regional Saab 340 flights are currently unaffected by the administration and will continue to operate. Prepaid ticket holders will continue to have their tickets honoured by Rex on regional routes. The airline will continue its long and proud history of servicing regional and remote communities across Australia.

Following the news, Virgin Australia has made an offer to accommodate travellers, free of charge, who have had a ticket cancelled due to the Administration process. The airline will transfer tickets to be re-accommodated on a flight as close as practicable to their original time of travel.

Routes available for free of charge re-booking with Virgin Australia include: 
•    Sydney to Brisbane, Melbourne, Gold Coast and Adelaide 
•    Melbourne to Brisbane, Hobart, Perth, Canberra, Gold Coast and Adelaide 
•    Adelaide to Brisbane, Perth  
•    Brisbane to Cairns 

Eligible Rex customers who wish to take up Virgin Australia’s rebooking offer, must fill out the form here by Wednesday 14 August 2024, and Virgin Australia will rebook you within 72 hours with the most suitable itinerary and email you a confirmation.

If you are travelling in the next 48 hours, please contact the Virgin Australia Guest Contact Centre on 13 67 89 to rebook your travel. 

As you will understand, Virgin Australia is experiencing high demand, so we are currently working with the airline to streamline the booking process for Corporate Traveller customers, and we will keep you updated on how we can make this as simple as possible for you. 

Holders of affected tickets are being advised not to go to the airport until their flight has been rebooked via these channels.

As always, we are here to support you through this process, and encourage you to reach out to your Corporate Traveller travel manager if you have any questions, or if we can assist you in any way.

We are working closely with Rex and Virgin Australia to ensure all of our customers are supported, and we appreciate your understanding and patience as the industry navigates this difficult time.