Safer travel starts here
The landscape of business travel has fundamentally changed in the past two years. Pent-up travel demand coupled with post-pandemic staffing shortages have led to flight cancellations, overbooked planes, queues, and other inevitable wobbles.
To keep travellers feeling confident (and safe), they need support and assistance at any time of the day (or night), wherever they are in the world. After all, when travellers feel more confident, they will be less stressed and more productive and loyal.
The key to keeping travellers safe lies in comprehensive preparation on safety procedures before, during, and after their travels.
The ultimate traveller safety checklist for every travel stage:
Before the start of the trip:
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Brief your travellers: Let them know you're prepared for any travel hitch by taking them through what plans (and backup plans) you've in place to get them from A to B.
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Cover the basics: Make sure your employees are informed when it comes to your travel policy, health and safety policy, and the risk assessment for their trip.
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Update contacts: Make sure your travellers' profiles are up to date, including next of kin information. Provide them with details for 24/7 support and the emergency contact numbers for your travel insurance provider.
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Teach them the tech: Run them through your travel management technology, and make sure they know how to use the technology.
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Trip-specific details: Make sure they know about all the health and fitness aspects of their travels and visa and vaccination advice.
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Standard procedures: Inform them of any standard procedures they need to follow, like sending a text message or email when they arrive at their destination.
On the road:
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24/7 support: If things don't go as planned, your travellers need to know who they can turn to for support. Make sure they have a way to get help via chat, email, or phone – whichever is most convenient for them.
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Traveller tracking: Provide traveller tracking technology to locate at-risk travellers.
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Updates and alerts: Implement crisis response plans to contact, locate, and inform your traveller in an emergency.
Safe at home:
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Follow up: It's a good idea to survey your travellers after their trip. Make sure they understood the safety procedures and ask them for feedback.
How a TMC can help
A good travel management company (TMC) makes duty of care simple. With decades of experience, we'll help you analyse risks and develop a plan for your travellers – before, during, and after travel.
Here’s what a TMC can do ...
Before the start of the trip:
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Control bookings: Identify high-risk bookings or out-of-policy bookings.
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Set up travel alerts: Keep you and your travellers informed of potential disruptions.
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Maintain traveller profiles: Always have the information you need at your fingertips, including the most up-to-date emergency contact information for your travellers.
On the road:
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24/7 support: Support your travellers in emergencies. With Corporate Traveller, you have 24/7 access to travel experts.
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Traveller tracking: with the right technology, we can help you know where your travellers are always.
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Updates and alerts: Corporate Traveller will provide you with alerts for delays, cancellations, and travel disruptions.
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Peace of mind: Delays, en-route COVID-19 positive tests, lost luggage. We work with our accommodation providers around the world to be able to help travellers on the ground.
Safe at home:
- Regular reporting: The reports Corporate Traveller provides will help you identify out-of-policy bookings and risky destinations, allowing you to tighten up your travel policy compliance.
When it comes to traveller safety, keep three things in mind:
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Plan ahead
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Train your staff
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Communicate updates to your employees and key stakeholders.
As business travel resumes, it is important for companies to get the budget right. Resources are being cut, but traveller safety has become more important than ever. Corporate Traveller can help you find the right balance.