Get the Most Bang for Your Buck: How Our CSMs Make Your Travel Smarter and Cheaper
At Corporate Traveller, we’re all about travel that’s all heart and no hassle. Our Customer Success Managers (CSMs) are dedicated to transforming your travel program into a lean, mean, money-saving machine. With a near-perfect CSM retention rate in New Zealand, our CSMs are experts in delivering exceptional value, ensuring every trip is smooth, cost-effective, and aligned with your business goals. As Matt Niederer, Head of Customer Success NZ, puts it:
“Customer Success at Corporate Traveller is built on passion, impact, and expertise. We have a holistic approach and want to be your expert travel program consultants, partnering with you to get the most from your travel.”
Here’s how our CSMs ensure you get the best bang for your buck:
Your Go-To Travel Policy Gurus
- Keep Your Policies in Check: Fed up with budget leaks and rogue bookings? Our CSMs will tighten up your travel policy, ensuring it’s up-to-date and efficient. Whether it’s setting clear guidelines on class-of-travel or adjusting to market changes, we’ve got you covered.
- Travel Green, Save Green: We help you make eco-friendly choices without breaking the bank. From green hotel recommendations to sustainable travel practices, we’ll guide you every step of the way.
- Streamlined Approval Process: Managing budgets and travel risks shouldn’t be a headache. Our CSMs set up a smooth approval process that fits right into your workflow, ensuring every trip is necessary and cost-effective.
Consolidate for Big Savings: By booking all your travel through Corporate Traveller, you’ll get better budget control, boost productivity, and enjoy top-notch emergency support. Consolidation also means we can negotiate better rates on your behalf. - Update Your Policy for Maximum Impact: We ensure your hotel rate caps and daily subsistence allowances are up-to-date with market changes. An outdated policy isn’t delivering the savings your business deserves.
Smart Analysis for Bigger Savings
- Travel Pattern Insights: Our CSMs analyse your travel patterns and booking behaviors to uncover short- and long-term savings opportunities.
- Powerful Reporting: Using PowerBI, we analyse your booking data to uncover potential savings. From fare types to advance purchases, our reports help you make smart, data-driven decisions.
Key insights include: - Reason to Travel: Ensuring every trip aligns with your business goals.
- Project and Cost Centre Codes: Tracking expenses related to specific projects or departments.
- Booking Behavior: Evaluating advance purchases, fare types, and cost changes to spot savings.
- Online vs. Offline Bookings: Comparing online and offline bookings to highlight potential savings from using our online booking tool (Savi).
- Return on Investment: Demonstrating savings from negotiated rates with suppliers.
Top-Notch Air and Land Negotiations
- Preferred Supplier Negotiations: Leveraging our global buying power, we lock in the best rates on flights, hotels, and car rentals. We integrate these deals into our online booking tool, ensuring they match your preferences and track your spending to maximise savings.
- Curated Hotel Programs: Accommodation can consume a significant portion of your budget. We curate a list of hotels that fit your needs, from location and budget to perks, saving you money and offering exclusive extras while meeting your business’s health, safety, and environmental standards.
- Specialised Sector Support: For entertainment, sports, and creative industries, we offer tailored rates and support. Whether negotiating excess baggage fees or managing event logistics, we provide 24/7 behind-the-scenes support.
Our CSMs with an impressive 4.6-star CSAT service rating, will ensure you get all heart, no hassle, and the ultimate bang for your buck. They’re here to make your travel program work smarter, not harder, ensuring you get the best value from every journey.