True stories of heartfelt, hassle-free business travel
Our team at Corporate Traveller know that business travel isn't just about getting from A to B. It's about weaving value and heart into every mile, ensuring every trip, and every travel program, is a success story waiting to happen. Read some true stories of how our people have gone above and beyond to solve big travel management problems and proactively optimise complex travel programs. To our customers, it’s extraordinary value! To our team, it’s just what they do every day.
Pedalling through travel hurdles
A cycling team needed to get from Auckland to Adelaide, but they had a lot of gear. The problem? Air New Zealand’s A320 could only accommodate five bikes. Geoff, their dedicated travel manager, sprang into action. He arranged for staff and equipment to fly to Melbourne, secured a truck with a driver experienced in handling sports equipment to transport the gear from Melbourne to Adelaide, and coordinated with the hotel in Adelaide to have storage ready for the bikes upon arrival.
Geoff’s proactive approach included real-time tracking of the truck’s progress, allowing him to keep the team informed and reassured every step of the way. Thanks to Geoff’s quick thinking, meticulous planning, and seamless coordination, the team and their gear made it to Adelaide without a hitch. His dedication and exceptional problem-solving skills turned a potential logistical nightmare into a smooth, stress-free experience for everyone involved. That’s how we demonstrate “All Heart, No Hassle” in business travel.
Geoff Cackett - Travel Manager
Compassionate care in times of family crisis
When a customer’s family emergency required immediate travel to Europe, Corporate Traveller stepped up with unwavering support. With their loved one’s condition worsening by the hour, our dedicated travel manager, Tony, took the reins. Understanding the urgency and emotional strain of the situation, Tony worked tirelessly to ensure every aspect of the journey was meticulously planned and executed.
Recognising the critical nature of the situation, Tony quickly rebooked flights for the family to depart the very next morning. This involved not only securing seats on such short notice but also ensuring the family could travel together, providing them with comfort and support during a trying time. To make the journey as seamless as possible, Tony went above and beyond by arranging a transfer directly from the airport to the hospital. This thoughtful touch allowed the family to spend precious time with their loved one without worrying about transportation logistics. From handling customs forms to coordinating transfers and securing seating arrangements, no detail was overlooked. Tony ensured that everything was in place so the family could focus solely on what truly mattered—their loved one.
"All Heart, No Hassle" means taking care of the logistics with compassion, letting our customers concentrate on their loved ones during their most critical moments. Tony's dedication and empathy in handling this situation exemplify the exceptional service and care that Corporate Traveller is proud to offer.
Tony Wilson - Team Leader
When visa rules ground flights, we get you moving
When a traveller's flight to the UK was rerouted through China, a last-minute visa rule change grounded her. Panicked, they called After Hours, and we swiftly rebooked her on Qatar Airways. The next day, we fought to get a full refund for the original flights and managed her specific baggage and seat requests. Even when she accidentally grabbed someone else’s bag on the way home, we sorted it out. At Corporate Traveller, "All Heart, No Hassle" means handling travel hiccups with ease, ensuring every journey is as smooth as possible.
We don’t just book travel; we advocate for you. When faced with unexpected disruptions, our team negotiates with airlines and service providers to secure the best possible outcomes. Whether it’s securing refunds, rebooking flights, or managing special requests, we go the extra mile to make sure your travel plans stay on track.
Therese McInally - Assistant Team Leader
From cancellations to confirmations, we’ve got your back
In January, a customer faced a travel nightmare: six travelers heading to a Las Vegas conference had their flights canceled last minute. It was a hectic Friday, and the airline's alternative dates were a no-go. Enter Mandy, their dedicated travel manager at Corporate Traveller.
Mandy's dedication and expertise shone brightly. She worked tirelessly to secure new seats on alternative flights during one of the busiest travel times of the year. Her determination didn't stop there; she stayed late, negotiating directly with the airline to confirm all bookings. Thanks to Mandy's relentless efforts, the customer avoided long hold times and extra stress.
Mandy's quick and efficient action turned potential chaos into a smooth journey. The airline even admitted that without her intervention, all six travelers might not have gotten flights. This experience truly showcases our "All Heart, No Hassle" commitment, with Mandy exemplifying the exceptional service and care we strive to provide every step of the way.
Mandy Bester - Assistant Team Leader
Passionate partners in times of crisis
When Wellington Airport closed due to bad weather, a Corporate Traveller customer found themselves stranded after an unexpected detour to Christchurch. With quick thinking and decisive action, our dedicated travel manager sprang into action, quickly finding them another way to their destination and a place to stay. By saving them from long lines and making sure they didn't skip a beat for work, our commitment to great service earned their trust and loyalty. This experience shows how we live and breathe “All Heart, No Hassle” by always going the extra mile for our clients, especially when the going gets tough.
Blair ensured consistent and transparent communication throughout the process, offering real-time updates and detailed information at every stage. They personally coordinated with airlines and hotels to guarantee seamless arrangements and took extra steps to negotiate expedited services, minimizing the customer’s wait time. Additionally, they efficiently managed all expenses, including securing necessary refunds and reimbursements.
This proactive approach, combined with meticulous attention to detail and unwavering support, reflects our deep commitment to building lasting, trusted relationships with our clients.
Blair Staddon - Travel Manager
Delivering value at every twist and turn
On the way to the airport, a Corporate Traveller customer faced flight cancellations on her journey from Auckland to JFK. Fortunately, our dedicated travel manager jumped into action, swiftly securing alternative options despite Air New Zealand's ownership of the booking. Facing a family emergency, we rerouted our customer through Houston and onto United Airlines, saving her hours of hold time and securing a refund on her original ticket. This showcases our commitment to value and savings, embodying the spirit of "All Heart, No Hassle" as we strive to deliver value and savings every step of the way, even in challenging times.
Susan provided regular updates throughout the process, ensuring the customer was well-informed and easing any concerns about the evolving situation. This transparent communication made the customer feel supported and confident in the resolution. It not only showcases our dedication to delivering exceptional value and savings but also highlights our proactive problem-solving abilities.
Susan Taylor - Travel Manager
Hustling to deliver the best value
For a major hydro/drainage customer with nationwide projects, last-minute travel is the norm. But when schedule changes and cancellation charges ballooned up to disrupt their daily operations and traveller wellbeing, something had to change. That’s when Corporate Traveller stepped in to provide value at every turn. By nurturing solid motel relationships, we nabbed priority bookings and better rates, slashing expenses and headaches. Our online booking tool? A game-changer, putting control back in our customers’ hands, saving both time and money. With personalised service and sharp problem-solving, we're hustling every day with our “All Heart, No Hassle” approach to ensure every trip offers maximum value, and minimum stress.
Through strategic partnerships and a proactive approach, we have achieved significant cost reductions while elevating the travel experience. By consistently prioritising our clients' needs, we've turned travel from a source of stress into a seamless and efficient aspect of their operations, enabling them to focus on what they do best.
Aroha Walker - Assistant Team Leader
Contact us and learn more about business travel that’s all heart, no hassle