IATA has issued a new rule regarding customer contact details.
IATA supports airline activity and helps formulate industry policy and standards. Corporate Traveller works in line with IATA standards, along with all major airlines, hotels and car providers.
Effective 1 June 2019, IATA Resolution 830d requires travel agents to actively ask each customer whether they wish to have their contact details provided to airlines for the purposes of contact in an operational disruption.
The rule, which has switched from being a recommendation to now a mandatory requirement, is being implemented to help airlines contact passengers in the case of operational disruptions.
Contact information must be obtained in line with data protection regulations, and if passengers decline the agent must record the refusal in the travel booking. The agent must also actively advise the customer that they may not receive information from the airline relating to flight cancellation or schedule changes.
See the full resolution at iata.org.
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