Times like these have shown us that working with a TMC who has both technology and offline support to help travellers and companies in times of need is critical.
We have recorded the activity of our team after what has been another historic year.
Our crisis management strategy which has multiple layers of communication touch points has been a frequently-used item in our toolkit. Service messaging, Traveller Tracking reports and Operations worked alongside our dedicated After-Hours team to ensure that everybody who needed assistance at any time, got it.